Why Choose Recycle Frog
We Pay Our Customers More, Faster
Recycle Frog consistently pays 15-20% higher than the industry average. Payouts are made on-the-spot (with in-person evaluations and events) or within 48 hours (if sent direct) – not in days or weeks like most of the industry. Our payout rates are published and have no hidden charges, minimum quantities or confusing weight or currency conversions. When customers send direct we also cover the cost of shipping and insurance.
Customer Consent Required
At Recycle Frog, whether in person, by phone or mail, we feel that every customer deserves to know every detail about the evaluation results. That's why we do everything possible to provide the same level of transparency regardless of whether you are in our office or on the phone. We then give you our best and final settlement offer. Only after the customer accepts our offer do we issue payment.
This may seem like common sense, but it is not common practice. In fact, most companies send a cheque and, to be blunt, they hope to never hear back from the consumer. If a consumer is unhappy with their settlement, it is up to them to return the cheque and attempt to have their material returned. We believe that this is a terrible way to treat consumers and conduct business. So we've introduced a whole new way to treat consumers.
At Recycle Frog, we believe issuing payment without customer consent is unethical.
Safe, Honest, and Reliable Service
We have and will continue working to earn the confidence and trust of our customers by providing straight-forward, no-nonsense service. Our belief is that a business can only prosper when it exceeds every customer expectation and provides the best possible service. Exceeding customer expectations is the hallmark of our service – helping build Recycle Frog’s reputation for being North America’s precious metals recycler of choice.
Convenient Options
Recycle Frog is committed to making our customer’s recycling experience as easy and enjoyable as possible. If it’s inconvenient or uncomfortable to sell your unworn or broken gold jewellery then you are less likely to take this important financial and environmental step. That’s why Recycle Frog offers several convenient options including our in-person evaluations at our World Exchange Plaza office in Ottawa, Recycle Frog Gold Parties™, corporate or community Recycle Frog Gold Drive™ fundraising events, or our Send Direct, secure mail service. We provide convenience consumers won’t find elsewhere.
We Hedge Our Gold
Whenever a company buys a commodity such as gold, they run the risk that the price of that commodity will drop and they will be forced to sell at a price level lower than where they bought. This is known as market exposure or market risk. To reduce or eliminate market risk, companies will “hedge” their position, which simply means they will sell roughly the same amount of material purchased while the market price is the same.
Most companies operating in this industry mail a cheque to their customers without the customer accepting their offer. They then provide 10 days for the customer to return the cheque should they be unhappy with the payout. This means they are exposed to swings in the gold market for at least 10 days. These companies then pass on what is referred to as a “risk premium” to their customers in the form of lower payout rates.
Because Recycle Frog issues payment only after confirming offer acceptance with our customers, we are able to hedge our gold position in real time and virtually eliminate market risk. This approach gives Recycle Frog the ability to pay our customers significantly more than our competition – consistently 15-20% above the industry average.
We Help Educate Consumers
At Recycle Frog, we believe we have an obligation to inform consumers not only of the financial incentives of recycling gold at these record prices, but also the enormous environmental benefits associated with recycling gold. We believe consumer education is the key to a healthier planet. We place a great deal of our corporate focus on challenging consumer perception around this transaction – a challenge to Rethink Recycle™.
Call us today, toll free, to experience the Recycle Frog difference.
Other related items that might be of interest to you include:
• View ALL our Upcoming Events
• Top 10 Tips for Selling Your Gold
• Three Easy Steps
• What We Pay
• What We Buy
• Customer Testimonials
